The following terms and conditions apply to all orders for the purchase of goods from the Simpkins Jewellers online Store.
Please note terms and conditions may very for purchases made in store.
If you place an order online to purchase a product from Simpkins Jewellers Limited we will send you an e-mail confirming receipt of your order. No contract exists between you and us until we notify you that we have accepted your order and delivered the goods. Any products on the same order which we have not delivered to you does not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. We reserve the right to cancel and refund any order without reason.
Description of the Goods
We will take all reasonable care to ensure that all items for sale, descriptions and prices appearing on the website are correct. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
All items we sell are new and unused. Some items may have been on display in one of our high street stores. If you require an item that has not been on display then please contact us on 01376 513679, so we can check availability. We are authorised stockists of all the products/brands we sell.
Sale items items have been available at the full price for at least 28 consecutive days in the last six months at our store in Witham.
We try our best to ensure all goods featured are in stock. However, it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening we will notify you and a full refund will be given.
We aim to dispatch all items within three working days of your order being received.
We will endeavor to fulfill orders for multiple items together. However, if stock is not available for one or more of the items, then we will dispatch the products separately. Any additional mailings will be made at no extra cost to the purchaser.
Free delivery is for UK and Northern Ireland address only. There is a flat rate charge of £10.00 for orders outside the UK and Northern Ireland.
In the unlikely event an order is lost or delayed, we will issue a full refund once Royal Mail has investigated and declared the parcel as lost.
Apologies, we have suspended all international orders due to long delays between the dispatch of the order and delivery. We have had cases of orders of taking over 2 months to arrive.
Payment for Products
All Products will remain the property of Simpkins Jewellers Limited until payment is received in full.
Returns, Refunds and Cancellations
Provided goods have not been used, worn or damaged and returned in their original packaging along with any instructions, manufactures guarantees and model number swing tickets, we will refund goods up to 14 days from the date you received them.
Please note that we need to re-sell items that are returned and therefore we are unable to refund items that are returned used, worn or damaged, even if the damage or signs of wear are very small.
We try and process refunds as quickly as possible but please allow up to 10 working days.
Please return to:-
34 Newlands Centre
Tel 01376 513679
You are free to cancel any order for a full refund before dispatch. If an item proves faulty then please email us at [email protected] so that we may arrange a repair. We guarantee all goods for a minimum of 12 months.
If a product has a manufacturing fault within 30 days of purchase then we will offer you a full refund. After 30 days of purchase we will repair the item subject to the manufactures guarantee terms, unless the product has already been repaired once in the first 6 months of purchase and is still under 6 months old. If that is the case then we will refund the faulty product.This does not effect your statutory rights.
We reserve the right to check if a product is faulty.
If an item is under manufactures guarantee and is over 30 days old and a fault occurs, then we reserve the right to ask you to send the item directly to the maufacture for repair. We will normally refund reasonable postage costs in these circumstances.
In the unlikely event a product is received marked or damaged please inform us as soon as possible and before you use the product. We can then arrange a refund or a replacement. Please note we are unable to refund products for blemishes or marks if the product has been used. This does not effect your statutory rights.
We only use Royal Mail for shipping and as they do not offer a collection service, we are unable to collect any faulty products.
These terms and conditions and the contract are subject to English law.
Customer details are processed in accordance with English Law. Customer data is not sold to any third parties.
Value added tax of 20% is included in the advertised price.
Due to HMRC rules we are unable to deduct VAT for online sales leaving the EU. Please see this UK government link for current VAT rules https://www.gov.uk/tax-on-shopping/taxfree-shopping