Refund policy

Returns, Refunds and Cancellations

Provided goods have not been used, worn or damaged and returned in their original packaging along with any instructions, manufactures guarantees and model number swing tickets, we will refund goods up to 14 days from the date you received them.

Please note that we need to re-sell items that are returned and therefore we are unable to refund items that are returned used, worn or damaged, even if the damage or signs of wear are very small.

We try and process refunds as quickly as possible but please allow up to 10 working days.

Please return to:-

Simpkins Jewellers 

34 Newlands Centre

Witham

CM8 2AP

Tel 01376 513679

You are free to cancel any order for a full refund before dispatch. If an item proves faulty then please email us at enquiries@simpkinsjewellers.co.uk so that we may arrange a repair. We guarantee all goods for a minimum of 12 months.

 

Faulty Products

If a product has a manufacturing fault within 30 days of purchase then we will offer you a full refund. After 30 days of purchase we will repair the item subject to the manufactures guarantee terms, unless the product has already been repaired once in the first 6 months of purchase and is still under 6 months old. If that is the case then we will refund the faulty product.This does not effect your statutory rights.

We reserve the right to check if a product is faulty.

If an item is under manufactures guarantee and is over 30 days old and a fault occurs, then we reserve the right to ask you to send the item directly to the maufacture for repair. We will normally refund reasonable postage costs in these circumstances. 

In the unlikely event a product is received marked or damaged please inform us as soon as possible and before you use the product. We can then arrange a refund or a replacement. Please note we are unable to refund products for blemishes or marks if the product has been used. This does not effect your statutory rights.

We only use Royal Mail for shipping and as they do not offer a collection service, we are unable to collect any faulty products.